Signal Vs. Noise
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Alaskan Airlines saves millions by rethinking check-in flow
via Signal vs. Noise by Matt on June 17, 2008
Hustle & Flow [Fast Company] takes a look at Alaskan Airlines’ effort to design a better way to get customers through airport check-in.The airline studied theme parks, hospitals, and retailers to see how they handled similar situations. Then, the team built mock-ups in a warehouse using cardboard boxes for podiums, kiosks, and belts in order to find ways to increase efficiency.The resulting...
Shared by: Gautam, Craig, Jbud1, gadgetboy,
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Yahoo! accounts become valid OpenIDs
via Signal vs. Noise by David on January 16, 2008
Yahoo! is jumping on the OpenID wagon and is making it possible to use your Yahoo! account as a valid OpenID. That’s another quarter of a billion OpenIDs out there! Put that together with the fact that AOL made their AIM
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Amazon's obsession with customers pays off
via Signal vs. Noise by Matt on January 22, 2008
Put Buyers First? What a Concept describes the way Amazon bailed out a reporter after he realized his son’s PlayStation gift had been stolen after being signed for.The Amazon customer service guy didn’t blink. After assuring himself that I had never actually touched or seen the PlayStation, he had a replacement on the way before the day was out. It arrived on Christmas Eve. Amazon didn’t...
Shared by: Harper, Andrew, Javier Errazuriz,
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Ask 37signals: How do you document code?
via Signal vs. Noise by David on February 05, 2008
Emil Sundberg asks:When serving thousands of customers with Basecamp, Highrise etc there must be a lot of advanced features though, how do you document your projects? How easy is it for a newly hired developer to understand how your products work.The short answer is that we don’t document our projects. At least not in the traditional sense of writing a tome that exists outside of the code base...
Shared by: Harper, Ben, Mary Stamboulie,
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Steakhouse technique in a factory
via Signal vs. Noise by Matt on February 11, 2008
... group came up with a system in which all the parts for the dishwashers were stocked in open racks in the middle of the factory. Metal tags, green on one side and red on the other, hung on each rack, and the workers would flip the tags when they saw it was time to reorder, ensuring a steady supply.Reminds me of dining at Fogo de Chão, a Brazilian steakhouse (aka churrascaria) with locat...
Shared by: Ben, Alan Dean, Piersj,
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Theory and Practice
via Signal vs. Noise by Jason on February 18, 2008
“In theory there is no difference between theory and practice. But, in practice, there is.” -Jan L.A. van de Snepscheut
Shared by: Martin Gordon, Geoff, DXL,
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Question your work
via Signal vs. Noise by Jason on March 16, 2008
A slide from my South by Southwest presentation:These are questions we ask each other before, during, and sometimes after we work on something. That something can be as small as a couple-hour project or as big as something that takes a few weeks or more. Either way, it’s important to ask questions like this in order to make sure you’re doing work that matters.Why are we doing this?Ever find...
Shared by: Andy, Ben Edwards, Jbud1,
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Brian Dettmer's insanely creative Book Autopsies
via Signal vs. Noise by Jason on March 19, 2008
Certainly one of the most creative concepts I’ve seen in a long time. What a kick ass idea. Here’s more pictures and information about the artist if you’re interested.[Thanks for sharing the link, Jeff]
Shared by: Craig, Ryan Coleman, Eric,
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Why I love working with family people
via Signal vs. Noise by David on April 23, 2008
The stereotypical startup dream hire is a 20-something with as little life as possible outside of computers. The one that’ll be happy working 14-hour crunch days for weeks on end sprinting for an ever-shifting target that keeps being 90% done for 90% of the time. The one you can make sleep under the table or please with a foosball table in the center of the room. The one where the company...
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Launch: Announcing the new 37signals Affiliate Program (with recurring income)!
via Signal vs. Noise by Jason on June 03, 2008
We’ve got a very exciting announcement today. We’re launching a new 37signals Affiliate Program. This one pays cash. Plus there’s a twist we think you’ll really like.Now and ForeverMany affiliate programs pay cash on new business referrals. Our new program does that too. However, we wanted to take this a big step further.We’ve found the recurring revenue model to be a great fit for our...
Shared by: Ben, JB, Martin Gordon,
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