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Comcast and a Customer Service Revolution?
via Shoshul by Justin Thiele on May 12, 2008
With all the controversy and suckness coming from Comcast’s general direction, who would have thought that they would be leading the way in a customer service (r)evolution. Comcast has a man on the inside. Frank Eliason a.k.a. @comcastcares is a Comcast Customer Service Rep that scouts out tweeted complaints, proactively contacts the customer, then works to resolve the issue! He helps with...
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