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Roger Ailes gives an object lesson in brutal truth
via John Gapper by John Gapper on February 08, 2008
Good Lord. Talking of internal memos to staff, here is one sent out today by Roger Ailes, chief executive of Fox News. Unlike Jerry Yang's, Mr Ailes' memo is written with meticulous clarity, as befits one of the great media communicators (I make no judgement about the message, just how it is expressed).His message to staff is: Quit whining and, if you don't like working here,...
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Young Mainframe Programmers are the Cat’s Meow
via WSJ.com: Business Technology by (author unknown) on February 26, 2008
Posted by Ben WorthenIBM today introduced a new line of mainframes, the massive computers that businesses have used to process data for decades. Mainframes keep on chuggingWhich raises the question: Where do businesses find people who remember how to program the things?That’s a question IBM is grappling with, as well. Most computer-science students these days view mainframe programming as the...
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Creating a Participatory Knowledgebase: 3 Best Practices
via Transparent Office by Michael Idinopulos on March 11, 2008
One of the most common, and thanks to Wikipedia most visible, uses of a wiki is creating a participatory knowledgebase--a shared knowledge resource that is created and maintained by a distributed community. I've built quite a few of these, first at McKinsey, and in my current role at Socialtext. Here are three top-of-mind high-level best practices based on pitfalls I've seen some...
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Are CIOs Losing Influence?
via WSJ.com: Business Technology by (author unknown) on March 26, 2008
Posted by Ben WorthenCorporate-technology heads are becoming less strategic to their organizations. And it looks like they’re not going to stand for it. CIOs may need theseThat’s according to a new survey of over 650 chief information officers by the staffing company Harvey Nash. Only 62% of CIOs said that their role was becoming more strategic, according to the survey. That’s not so bad on...
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Does Your Company Have a Blogging Policy?
via Churbuck.com by David Churbuck on March 26, 2008
... in dictating what an employee blogs about on a personal blog, given the company’s name is never mentioned?”I say no way. No authority. If an employee wants to blog about some heinous activity or state some very radical opinions that is entirely their free right to express those opinions as their own. I do believe a company has a right to request that an employee blogger not blog abou...
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New Balance - Customer Service As It Should Be!
via B.L. Ochman's weblog: Internet marketing strategy, social media trends, news and commentary. by BL Ochman on April 22, 2008
I've long believed that the executives of a company should be the ones who answer the customer service phone rather than minimum wage employees with no power to actually solve a problem. And, since I ran a company called Rent-a-Kvetch in the 1980s, handling complaints for customers who'd been wronged, I know a thing or two about how to reach executives. In this case, I spoke to John...
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Does Your Boss Own Your Relationships?
via WSJ.com: Business Technology by (author unknown) on April 21, 2008
Posted by Ben WorthenMost workers know that the information they collect and create on the job belongs to their employers. But what about the professional relationships they build?Look out Luke and Bo. The boss is after your relationships!Businesses are increasingly turning to software that searches through employees’ emails and calendars to determine not just what relationships they have, but...
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Astroturf: Fake Bloggers, Go Directly To Jail!
via Churbuck.com by David Churbuck on April 28, 2008
Astroturf: Fake Bloggers, Go Directly To Jail!Fester points to Gawker:“..the UK is about to make it a crime for companies to misrepresent themselves as consumers in their online marketing. That means, for example, that a company setting up a fake blog to hype its own products could be prosecuted, fined, and jailed. Free speech? Whatever. This is an awesome development. And bloggers can be...
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We Interview the World’s First Spammer
via WSJ.com: Business Technology by (author unknown) on April 30, 2008
Posted by Ben WorthenGary Thuerk is the man most-widely credited as the father of spam, the unsolicited emails that now account for an estimated 90% of electronic messages sent. Gary Thuerk loves spamThirty-years ago this Saturday, Thuerk sent what’s believed to be the first such message — an invitation to an open house for a new computer — to around 400 of the 2600 or so people who had...
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